Boxx The Artist will not liaise as a third-party for shipping issues or errors, unless shipped from us. Please be sure to double check mailing addresses and safely secure any fragile items. Any items received altered, damaged, or tampered with will be rejected and returned to sender. Projects for custom items should be submitted 30 to 60 days in advance of needed date with deposit and or full payment for individual or bulk orders. Please inquire for discounted options, gift shipping, or company customized items. Please EMAIL US for any additional comments, questions, or inquiries or visit our FAQ.